At Topqb, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, please follow the steps below to request a return or refund.
Return Period
Products can be returned within 30 days from the date of receipt.
Return Policy
To be eligible for a return, your item must be in the same condition that you received it — unused, sealed, and in its original packaging. Items showing signs of use, damage, or tampering are not eligible for return.
Return Process
To initiate a return, please contact us at contact@topqb.shop with your order number and reason for return. Our team will review your request and provide you with the appropriate return address and instructions.
Return Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect. In such cases, we will cover all shipping expenses related to the replacement or return.
Defective or Incorrect Products
If you receive a defective or incorrect product, don’t worry — we’ll replace it free of charge. You must notify us and return the product within 30 days of receipt to qualify for a replacement.
Exchange Policy
The fastest way to exchange a product is to return the original item, and once your return is accepted, place a new order for the desired product.
Refunds
Once your returned item is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7 business days.
If your refund is delayed beyond this timeframe, please contact your bank or credit card company as processing times can vary.
Contact Topqb
Whether you have questions, comments, or concerns, our customer service team is here to help. Please reach out to us using the contact information below, and we will respond as soon as possible.
Store name: Topqb
Address: 71 Captain French Ln, Kendal LA9 4HP, United Kingdom
Email: contact@topqb.shop
Phone number: 07 57 05 60 78
Customer service hours: Monday to Friday from 9:00 to 17:00
Response within 24 hours (working days)