Last updated: October 26, 2025
Topqb operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a trusted shopping experience (the “Services”). Topqb is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Policy controls with respect to personal information collection and processing.
By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:
- Contact details: name, billing address, shipping address, phone number, and email address.
- Financial information: credit or debit card details, payment confirmation, and transaction history.
- Account information: login credentials, preferences, and settings.
- Transaction data: items viewed, purchased, or added to your cart, as well as returns or exchanges.
- Communications: information you include when contacting our customer support team.
- Device information: IP address, browser type, and operating system.
- Usage data: details about how and when you interact with our Services.
Sources of Personal Information
- Directly from you when you create an account, make a purchase, or contact us.
- Automatically through cookies and analytics tools when you browse our website.
- From third-party service providers that help us process orders, payments, or shipments.
- From marketing or advertising partners that help us reach new customers.
How We Use Your Personal Information
- To provide and improve our Services: process your orders, manage your account, and deliver products efficiently.
- To personalize your experience: recommend products, remember preferences, and tailor marketing messages.
- For marketing and promotions: send offers via email or display relevant ads on our site and others.
- For security and fraud prevention: verify transactions, detect suspicious activity, and protect user accounts.
- For communication: respond to your inquiries, provide support, and notify you of important updates.
- To comply with law: meet legal and regulatory obligations, and respond to lawful requests from authorities.
How We Disclose Personal Information
We may share your information with trusted third parties when necessary to operate our business:
- With Shopify: to power our online store and manage data processing.
- With vendors and service providers: including shipping carriers, payment processors, and IT partners.
- With marketing partners: to deliver targeted advertising and promotions.
- With affiliates: within our corporate group for internal operations.
- For legal reasons: when required by law, regulation, or government request.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain information about your use of our Services to help us operate and improve the store. Information submitted on our site may be shared with Shopify and other third-party providers in other countries. To learn more, review the Shopify Privacy Policy.
Children’s Data
Our Services are not directed at children, and we do not knowingly collect information from individuals under the age of majority. If you believe your child has provided us personal information, please contact us so we can remove it.
Security and Retention
We take reasonable steps to protect your personal data; however, no system is entirely secure. Please avoid sending sensitive information through unencrypted channels.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access or request a copy of the information we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your personal information.
- Opt out of marketing communications by clicking “Unsubscribe” in our emails.
- Withdraw consent for data use where applicable.
To exercise your rights, contact us using the details below. We may verify your identity before processing your request.
International Transfers
We may transfer and store your information outside your country of residence. When transferring data internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised version on this page and update the “Last updated” date above. Your continued use of the Services after any changes constitutes acceptance of the updated policy.
Contact Information
Store name: Topqb
Address: 71 Captain French Ln, Kendal LA9 4HP, United Kingdom
Email: contact@topqb.shop
Phone number: 07 57 05 60 78
Customer service hours: Monday to Friday from 9:00 to 17:00
Response within 24 hours (working days)