Welcome to the Topqb FAQ section. Here you’ll find clear answers about our products, delivery, payments, and returns. If you need more help, please contact us anytime at contact@topqb.shop.
1. What products does Topqb offer?
Topqb provides authentic, licensed QuickBooks software and related accounting tools, delivered safely and efficiently. Every product is genuine, packaged securely, and ready to activate after purchase.
2. How can I place an order?
Simply browse our catalog, choose your product, add it to your cart, and fill in your shipping details during checkout. Once your order is confirmed, you’ll receive an email with your order summary and delivery information.
3. What payment methods do you accept?
We currently accept Cash on Delivery (COD). You’ll pay the courier in cash when your order is delivered. Please have the exact amount ready at delivery time.
4. How long does delivery take?
Our average delivery time is between 6 – 10 business days. Orders are processed within 1 – 3 business days (Monday to Friday), and delivery typically takes 5 – 7 business days depending on your location.
5. Do you offer free shipping?
Yes, all orders include free shipping. There are no hidden fees or minimum order requirements — every product is delivered directly to your door at no extra cost.
6. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can also check your order’s progress on our Order Tracking Page.
7. Can I return or exchange a product?
Yes, you can return products within 30 days of receiving them. Items must be unused, sealed, and in their original packaging. For detailed instructions, visit our Return & Refund Policy page.
8. What if I receive a defective or incorrect product?
If you receive a defective, damaged, or incorrect product, please contact us within 30 days of delivery. We’ll replace the item or issue a full refund as quickly as possible.
9. Do you ship internationally?
We currently ship to the United States and United Kingdom. More destinations may be added soon — stay tuned for updates on our website.
10. How can I contact customer support?
Our support team is available Monday to Friday, 9:00 – 17:00. You can reach us via:
Email: contact@topqb.shop
Phone: 07 57 05 60 78
Response time: within 24 hours (working days)